Help Center
Where do you ship from?
We are based in Dublin, Ireland, and dispatch our premium Christmas trees and accessories from our family shop. We offer free shipping across the US, Ireland, the UK, and the EU.
How do I track my order?
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to monitor your delivery status through the carrier's website or our dedicated order tracking page.
What is your return policy?
We offer a 30-day return policy for all our Christmas trees and tree-related products. If your order arrives damaged or incorrect, please contact our support team within 7 days of receipt.
How do I choose the right tree?
Consider the height of your room and the type of lighting. Pre-lit trees are perfect for apartments, while flocked trees offer a 'snowy' look. Our shop by height collections help you find the perfect fit.