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Shipping & Returns
Delivery Windows
We dispatch all orders from our Dublin warehouse. Delivery times vary by region: typically 5-7 business days for the US, 3-5 business days for Ireland, and 3-5 business days for the UK/EU.
30-Day Returns
Enjoy a 30-day return window. Items must be in their original, unused condition with all packaging and tree skirts included. We cover the return shipping costs for all eligible orders.
Premium Packaging
Your tree is protected in our premium, climate-controlled shipping containers. We use high-quality materials to ensure your tree arrives in pristine condition, ready for the holiday season.
Real Support
Our team is dedicated to helping you. If you have questions about your order or need assistance with a return, please contact us at support@novells.shop for a prompt response.
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